Returns Policy

You may return unwanted items within 30 days of delivery. Consumers buying at a distance also have a statutory 14-day right to cancel from the day the goods are received; this policy is offered in addition to, and does not replace, that right.

Items must be returned unused and unworn, in their original packaging with all tags, labels and any sealed wrapping intact. Goods that have been worn on site, laundered, marked, altered or damaged in your care may be refused or refunded at a reduced value reflecting the loss in condition.

For health-protection and hygiene reasons, the following cannot be returned once the seal is broken:

• Respiratory protection, including disposable and reusable masks and filters
• Ear plugs and other in-ear hearing protection
• Underwear, base layers and socks
• Disposable gloves, coveralls and other single-use protective items

We also cannot accept returns of items made, printed, embroidered or otherwise personalised to your specification, or products supplied with a broken tamper-evident seal.

1. Email info@a1ppe.uk with your order number and the items you wish to return.
2. We will confirm the return address and give you a return reference within one working day.
3. Pack the goods securely, include the reference, and send them using a tracked service.

Please do not send anything back before receiving a return reference, as it may delay your refund.

For unwanted items, you are responsible for the cost of returning the goods to us and for their safe arrival until they are received. Where an item is faulty, damaged in transit or incorrectly supplied, we cover the return cost.

Refunds are issued to the original payment method within 14 working days of us receiving and inspecting the returned goods. Where you exercise the statutory right to cancel, we refund the standard outbound delivery charge as well; upgraded or express delivery charges are refunded up to the value of our standard rate.

If something arrives faulty, damaged or is not what you ordered, email info@a1ppe.uk with your order number and a photograph. We will arrange a replacement, repair or refund at no cost to you.

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including the right to a refund, repair or replacement for goods that are faulty, not as described or not fit for purpose.